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KitoDesign.com's Frequently Asked Questions


 1. How can I place an order for Kito Design products?

 You can place your orders online by visiting our website at www.kitodesign.com. You must establish an account and a tax resale identification number is necessary. You can also send us an email at kitodesign@aol.com. We are strictly wholesale and purchases must reflect our quantity minimums. Majority of our orders are shipped within 72 hours. You may also call our toll free number at 800-669-6280 and one of our friendly sales staff will be happy to assist you.


 2. What happens to my order if a merchandise is out of stock?

 If an item is out-of-stock, we will inform you as quickly as possible by email or a phone call as to when the product will be available. We will send partially fulfilled orders. Backorders will be saved on our system and will be sent as soon as we have it in stock. We will only bill you for merchandise shipped and will not include backordered items.


 3. What credit cards do you accept?

 We accept Visa, Mastercard and American Express.


 4. Is it possible to establish Net 30 terms?

 Yes. Your initial order must be paid with a credit card and along with it, you must submit your standard credit information sheet. We will have you on terms as soon as you place your next order.


 5. What is Kito Design’s  return policy?

 All defective products must be reported within 72 hours of receipt of goods. We will either replace the product or give you a credit, depending on your needs. We will accept defective returns with a return authorization number only, and customers must bear the shipping cost.

 

And remember, If and when everything fails, call us at 800-669-6280. We’d like to hear from you.


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